Standard SLA

Includes initial product orientation

Standard Technical Support (Available during business hours, excludes published holidays)

Firmware and software upgrades

Fees: Free for one year after purchase with option to renew

Priority 24 SLA

SLA Standard, plus…

Technical Support 24x7x365

Fees: 10% of the purchase price per year

Premium 24 SLA

SLA Priority 24, plus…

Next business day advance loaners

Fees: 15% of the purchase price per year

Legacy SLA

Includes initial product orientation

Technical Support (Available during business hours, excludes published holidays)

Firmware and software upgrades

Available for most End of Life Products.

Does not include repair expenses or shipping

Fees: Contact slaquestions@adtecinc.com for quote.

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Extended Warranty

Extends warranty after year one

Includes repair expenses

International shipping is extra

Expedited shipping is extra

Avaialble for up to 3 years after purchase

Fees: 10% of the purchase price per year

Session Support

Technical Support (Available during business hours, excludes published holidays)

Includes support for 5 days after first call

Fees: Contact slaquestions@adtecinc.com for more information

SE Support

Event based on-site technical representation

Fees: Contact slaquestions@adtecinc.com for more information

All SLAs and warranties exclude equipment that has been subject to misuse, negligence, or accident and are subject to terms and conditions of Sale and Support.