RD-30

Receiver / Decoder


USER GUIDE

The RD-30 is an SD and HD MPEG 2 / MPEG 4 4:2:0

IRD for distribution, turnaround and monitoring applications.

www.adtecdigital.com

Table of Contents

Table of Contents

Trademarks & Copyrights

Electrical Device Compliance Notices

Safety Notices

Safety Warnings and Cautions

Compliance Notices

FCC Class A Information

Chapter 1 - Product Introduction

Covered Equipment

Front Panel

Controls

Back Panel

DB15-M Analog audio output pinout (AUDIO 1-2)

DB15-M Analog audio output pinout (AUDIO 3-4)

DB9-F Relay Pinout

Cooling

Rack Information

Chapter 2 - Installation

Rack Installation

AC Power Connection

Maintenance

Chapter 3 - Getting Connected

Introduction to the WebUI Control Application

Compatible browsers

Ethernet Access

Chapter 4 - WebUI overview

WebUI Status Panel

Chapter 5 - Operational Information

UDP / RTP / FEC IP Rx

Multicast Reception - Address

Unicast Reception - Address

Unicast/Multicast - Port

DVB-S / DVB-S2 RF Rx

DVB-S2 - Recommended use of Pilots

Advanced Input Configuration - Input Redundancy

Service Filtering

Configure Service Filtering

Upgrading Via Web User Interface

In Field Feature Upgrades

Key Instructions

Chapter 6 - Appendix

Appendix A - GNU General Public License

Appendix B - Technical Specifications

Base Model (RD30-01)

Inputs

Outputs

Communications

Video and Audio

Physical and Operational

DVB-S/S2 Model (RD30-01-LB)

Inputs

Appendix C - Adtec Digital Support & Service

Telephone and Email Support

Preparing for Support

SLA Options

Trademarks & Copyrights

Copyright: (c) 2014 Adtec Digital. All rights reserved. This document may not, in whole or in part, be copied, photocopied, reproduced and translated, or reduced to any electronic medium or machine-readable form without prior written consent from Adtec Digital.

Trademarks: RD-30 is a trademark of Adtec Digital. Dolby Digital, Dolby Digital Plus, AC-3 and the double-D symbol are registered trademarks of Dolby Laboratories. Other product and company names may be trademarks or registered trademarks of their respective companies. The information in this document is subject to change without notice.  


Electrical Device Compliance Notices

Safety Notices

  • Read these instructions
  • Keep these instructions
  • Heed all warnings
  • Follow all instructions
  • Do not use this apparatus near water
  • Clean only with dry cloth
  • Do not block any ventilation openings.  Install in accordance with the manufacturer’s instructions
  • Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat
  • Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong is provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
  • Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
  • Only use attachments/accessories specified by the manufacturer.
  • Unplug this apparatus during lightning storms or when unused for long periods of time.

  • If the product has been dropped or damaged in any way.
  • The product exhibits a distinct change in performance.
  • Replacement Parts: When replacement parts are required, be sure the service technician uses replacement parts specified by Sencore, or parts having the same operating characteristics as the original parts. Unauthorized part substitutions made may result in fire, electric shock or other hazards.

  • Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
  • Do not expose this apparatus to dripping or splashing and ensure that no objects filled with liquids, such as vases, are placed on the apparatus.
  • To completely disconnect this apparatus from the AC Mains, disconnect the power supply cord plug from the AC receptacle.
  • The mains plug of the power supply cord shall remain readily operable.
  • Damage Requiring Service: Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:
  • When the power-supply cord or plug is damaged.
  • If liquid has been spilled, or objects have fallen into the product.
  • If the product has been exposed to rain or water.
  • If the product does not operate normally by following the operating instructions.  Adjust only those controls that are covered by the operating instructions as an improper adjustment of the controls may result in damage and will often require extensive work by a qualified technician to restore the product to its normal operation.

Safety Warnings and Cautions

There is always a danger present when using electronic equipment.

Unexpected high voltages can be present at unusual locations in defective equipment and signal distribution systems.  Become familiar with the equipment that you are working with and observe the following safety precautions.

For your safety and the proper operation of the device:

CAUTION – Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type.

Compliance Notices

FCC Class A Information

The RD-30 has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his or her own expense.

Shielded cables must be used with this unit to ensure compliance with the Class A FCC limits.

Warning: Changes or modifications to this device not expressly approved by Adtec Digital could void the user’s authority to operate the equipment.


Chapter 1 - Product Introduction

EN30_RD30_DualChannel_DSNG.png

EN30_RD30_DENG_diagram.png


Covered Equipment

RD-30 (RD30-01): The RD-30 is an HD MPEG 2 / MPEG 4 4:2:0 capable IRD for distribution, turn-around and monitoring applications. Standard transport stream input/output includes ASI and GigE. Standard video outputs include SDI, Composite and Digital Video. Standard audio includes two (2) audio PIDs available for processing.  Dolby E/Dolby D/Dolby D+ pass-through, MPEG 1 Layer 2, AAC-LC, HE-AAC v1, HE-AAC v2, Dolby Digital (AC-3) and Dolby Digital+ (E-AC-3) downmix decode with an optional additional two (2) stereo pairs for a total of four audio PIDs.  Genlock is standard on all models.

RD-30 w/ L-Band Demodulator (RD30-01-LB):  RD-30 (as configured above) + Demodulator and CAM module support.

* Software Key field upgradeable to 16/32APSK, VCM, ISI, MultiBISS, MultiCAM

Available Software Options

RD30-M2/M4-HD-KEY - Adds the capability of HD MPEG 2 / MPEG 4 (1080i/720p), SD is standard.

RD30-AUD-EXP-KEY - Expands audio decode from 2 pairs to 4 pairs.

RD30-SURROUND-KEY - Adds discrete surround audio decoding.

RD30-BISS-KEY - Adds multi-service BISS E/BISS 1 Descrambling capability.

RD30-IP-OUT-KEY - Adds SMPTE 2022 FEC Output capability.

RD30-SCTE104-KEY - Adds SCTE 35 to SCTE 104 conversion and SCTE 35 generation capability.

RD30-ESAM-POIS-KEY - Adds CableLabs ESAM POIS Interface capability.

RD30-SVC-FLTR-KEY - Adds PID/Service Filtering for MPTS to XPTS turnaround capability.


Available for RD30-01-LB model only:

RD30-16/32APSK-KEY - Adds 16/32APSK, VCM and Multistream ISI

RD30-CAM-KEY - Adds DVB-CI multi-service (Decrypts multiple services.  RD30-CAM-KEY is not required for a single DVB-CI service decrypt.)

Front Panel

The front panel LCD and keypad can be used to configure and monitor your device.

Controls

Using the Enter, Back and directional buttons (up, down, left, right), the user can control the unit via the front panel.

Control

Function

Enter Button

Will enter menus and confirm selections.

Back

Will back out of menus and escape from item entries.

Up, Down, Left, Right

Arrows are used for menu navigation and for editing configuration fields within the unit.


Back Panel

Connector

Description

Processor

Power

AC Power, Standard 3 pin computer power plug

(Auto range 100-240 VAC Input)

Ethernet

10/100 BASE-T ethernet interface (Monitoring/Management)

DB9-F Relay

9-pin female connector interface for alarms

Decoder

Genlock

Bi-level / Tri-Level sync input used for decoder reference

AES Audio Out 1-4

x4 75 Ohm AES-3/EBU BNC

Analog Audio Out

x2 15-pin male audio outputs, 2 pairs per DB15-M connector

CVBS Out

75 Ohm BNC Standard Definition Composite Video Output
(SMPTE 170M-2004, NTSC, PAL-B/G/I/D/M/N)

SDI Out

x2 mirrored SD-SDI/HD-SDI outputs from decoder. Video/Audio/VBI (SMPTE 259M - SD, SMPTE 292M - HD).

Digital Video

Digital Video Output connector

ASI In

75 Ohm BNC input.

ASI Out

75 Ohm BNC output.

RF 1, 2, 3 & 4

x4 L-Band inputs, 75 Ohm F-Connector (RD30-01-LB option)

GigE In/Out

x2 10/100/1000 GigE ports for UDP or RTP transport ingress/egress

DB15-M Analog audio output pinout (AUDIO 1-2)

PIN

Designation

Function

1

Pair 1, Channel 1 L+

Left +

2

Pair 1, Channel 2 R+

Right +

3

Pair 2, Channel 3 L+

Left +

4

Pair 2, Channel 4 R+

Right +

5

NC

NC

6

Pair 1, Channel 1 L-

Left -

7

Pair 1, Channel 2 R-

Right -

8

Pair 2, Channel 3 L-

Left -

9

Pair 2, Channel 4 R-

Right -

10

NC

NC

11

GND

Ground

12

GND

Ground

13

GND

Ground

14

GND

Ground

15

GND

Ground

DB15-M Analog audio output pinout (AUDIO 3-4)

PIN

Designation

Function

1

Pair 3, Channel 5 L+

Left +

2

Pair 3, Channel 6 R+

Right +

3

Pair 4, Channel 7 L+

Left +

4

Pair 4, Channel 8 R+

Right +

5

NC

NC

6

Pair 3, Channel 5 L-

Left -

7

Pair 3, Channel 6 R-

Right -

8

Pair 4, Channel 7 L-

Left -

9

Pair 4, Channel 8 R-

Right -

10

NC

NC

11

GND

Ground

12

GND

Ground

13

GND

Ground

14

GND

Ground

15

GND

Ground

DB9-F Relay Pinout

PIN

Designation

Function

1

Relay 1 NO

Normally Open

2

Relay 1 NC

Normally Closed

3

Relay 2 Common

Common

4

Relay 3 NO

Normally Open

5

Relay 3 NC

Normally Closed

6

Relay 1 Common

Common

7

Relay 2 NO

Normally Open

8

Relay 2 NC

Normally Closed

9

Relay 3 Common

Common

Cooling

The RD-30 is cooled via forced induction through the front of the unit and exhausted through the vents in the rear of the chassis. The RD-30 is equipped with a temperature controlled status indicator. If the temperature inside the unit exceeds 60° C the red “Error” text will illuminate on the front panel and a description of the error will appear in the “Error List.”

Rack Information

The RD-30 is intended to be mounted in a standard 19” rack. It occupies 1RU of rack space and the connections are all on the rear of the unit.


Chapter 2 - Installation

Rack Installation

To install the RD-30 into a rack use the following steps:

Step

Description

1

Determine the desired position in the rack for the RD-30 making sure that the air intake on the front of the unit and the exhausts on the sides of the unit will not be obstructed.

2

Insert the rack mount clips into place over the mounting holes in the rack.

3

Slide the RD-30 into position in the rack.

4

Secure the RD-30 to the rack by installing the four supplied screws through the front mounting holes and tightening.

5

If needed, secure a grounding wire use the grounding location on the rear panel of the RD-30. See Chapter 1 back panel for grounding location.

AC Power Connection

Using the proper power connections is vital to the safe operation of the RD-30. Only use the supplied 3-prong power connector or one with equal specifications. NEVER tamper with or remove the 3rd – prong grounding pin. This could cause damage to the RD-30, personnel, or property.

The RD-30 is intended for use on either 120V or 240V systems. The power supply will automatically detect the system it is connected to. To hook up the power use the following steps:

Step

Description

1

Locate the AC power cord that was included with the RD-30.

2

Plug the female end of the power cord (end with no prongs) into the back of the unit.

3

Locate a protected outlet (usually inside of the rack) to plug the male end of the power cable into.

Maintenance

The RD-30 is virtually a maintenance-free piece of equipment. There are no user serviceable parts on the inside of the unit.


Chapter 3 - Getting Connected

Introduction to the WebUI Control Application

A web-based control software application comes pre-installed on the RD-30.  

Compatible browsers

Firefox (recommended)

MS Internet Explorer

Safari

Chrome

Ethernet Access

To begin, you will need to connect to your RD-30 via Ethernet directly, or by adding the RD-30 to your local area network. The default address for all Adtec devices is 192.168.10.48.  The default username for the RD-30 is ‘admin’, which will auto populate, and the default password is cleared or left empty.  Click the ‘Proceed to Login’ button to log in.

To connect directly to the device, make sure that your computer and the device have IP addresses within the same IP class range.  (ex. 192.168.10.48 for the device and 192.168.10.49 for your computer).  

If you need to change the IP address of the device, this can be done via the front panel, Admin > Unit Networking menu. Using a CAT 5 crossover cable, connect one end to your computer and the other to the Ethernet port found on the processor section of the back panel. (Some computers can auto negotiate the connection and a crossover may not be necessary.)

To add the device to a LAN, connect a standard CAT 5 Ethernet cable to your network router and then to the Ethernet port on the back of the device. If your network is DHCP enabled and you prefer that over a static IP, you can turn on DHCP for the device via the front panel, Admin > Network menu.

Chapter 4 - WebUI overview

WebUI Status Panel

The left-hand panel of the web application will report current device status while the right-hand panel will allow you to configure your device.  This section will cover what each part of the status panel represents.  Each panel may be collapsed or expanded by clicking on the icon with the ‘double up’  or ‘double down’  arrows.  The heading of each status may contain an LED that summarizes the current state of the individual status box.  Green represents, OK, Yellow represents, Potential Warning, and Red represents an alarm.

Firmware and Temperature

The top left hand status displays a logo of the product, Firmware version and operating temperature of the IRD

Decoder Status

The Active Input LED will be green if the decoder is actively decoding a program from the input.  The selected input data rate (Transmux Rate) is displayed as well as the Service ID (Program Number) and Program Name if available.

RF Rx Status

The Active Input will display the last actively selected RF port.  It does not represent the active input for the decoder (refer to Decoder status for Decoder input).

Status provides an indication of tuner lock along with the receive level (dBm), Eb/No or Es/No (dB) and Link Margin (dB).

The modulation and coding mode detected will be displayed under the Mode / FEC title along with the tuners acquired L-Band frequency (MHz).

IP-Rx Status

The IP-Rx1 and IP-Rx2 status display information about the two potential IP-Rx profiles that can be configured.  

The Sync Status LED will be grey if the input is disabled, red if a transport stream is not detected and green if a transport stream is detected.  The current IP-Rx configuration is also displayed for IP Address/Port and Buffer Mode/Level.  The IRD automatically detects protocol and FEC parameters if enabled.

Video Status

This window shows statistics about the decoded incoming (video elementary stream) and outgoing (processed) video.

Input transport stream information includes video rate (Mb/s), codec detected, resolution, frame rate, AFD information and PID.

Output baseband information includes resolution, frame rate and AFD information.

Audio Status

This window shows statistics about the decoded incoming audio elementary streams.

Input transport stream information includes audio type, channel configuration, PID (decimal) and the encoded audio rate (kb/s).

IP-Tx Status

The IP-Tx1 and IP-Tx2 status windows display information about the first two IP-Tx profiles that can be configured.

Status will be green if the Tx profile is set to ENABLED and if link is detected on the configured output.  Each output profile can share the same GigE port if needed, they can also share the same port as the configured Rx profiles.

The configured IP destination parameters IP Address/Port, Source Port, Protocol and DVB TS Packets per IP Packet can be viewed in this status.

Chapter 5 - Operational Information

UDP / RTP / FEC IP Rx

The RD-30 supports a number of IP based protocols for the reception of transport streams via private and public networks.  The RD-30 will automatically determine if an IP stream is UDP or RTP.

UDP ( User Datagram Protocol ) multicast/unicast streams are commonly used for broadcast transport streams in local or private networks that contain little to no packet loss.  UDP offers no protection against dropped packets or packets received out of order (usually due to packets taking a different amount of time to traverse network devices).  Due to the low reliability of UDP, it is generally not recommended to be used over the public internet or in environments where the potential of packet loss, increased jitter, or out of order packets is high.  If packets are lost or received out of order, service anomalies will occur.

RTP ( Real-time Transport Protocol ) is another type of multicast/unicast stream that is better to use than UDP in some environments.  RTP is built upon the building blocks of UDP, but adds packet sequence identification.  Packet sequencing gives a receiver the information needed to detect and correct packets that were received ‘out of order’.  RTP is highly recommended when timely delivery of each consecutive packet may not be guaranteed.

RTP + FEC or SMPTE-2022 is an additional method used in dealing with lost packets, where RTP alone can only tolerate packets received out of order.  FEC ( Forward Error Correction ) streams add overhead to the overall data rate, but add protection in case of a lost packet.  FEC ( detection and correction of lost packets ) adds latency and data overhead as opposed to UDP where no protection mechanisms exist.  The amount of packet redundancy and overhead can be configured at the RTP/FEC transmitter.  Each multicast/unicast FEC stream is transmitted on base port N and two FEC streams are sent on N+2 and N+4 respectively.  When receiving FEC streams behind firewalls, please bear in mind that two additional ports ( N+2 and N+4 ) must be allowed through for proper error recovery to occur.

The RD-30 supports both unicast (point to point) and multicast (broadcast) streams.  How to setup IP addressing, port forwarding, port mapping or other third party network configurations is outside the scope of this document.  Please verify that IP addresses, gateways and network equipment is configured properly at both the transmit and receive sites for proper stream reception.

Multicast Reception - Address

To receive a multicast (UDP/RTP/SMPTE 2022) stream, place the IP Rx mode to ‘multicast’ and insert a multicast address desired to receive in the ‘Address’ field.  This address must match the same address used on the multicast transmitter.  Multicast IP address ranges are 224.xxx.xxx.xxx to 239.xxx.xxx.xxx, where 0 <= xxx <= 255.  If you are new to multicast and attempting a first time connection, 226.0.1.1 is a common address to start with.  Please verify transmitter address configuration.

Unicast Reception - Address

To receive a unicast (UDP/RTP/SMPTE 2022) stream, place the IP Rx mode to ‘unicast’.  The unit will be ‘listening’ for any streams sent directly to it.  Refer to your IP transmitter documentation for proper configuration of the transmitter.

Unicast/Multicast - Port

Enter the port number in the ‘port’ field.  The port number must match the port number used on the transmitter where the range is 1 to 65535.  If you are new to multicast and attempting a first time connection, 2000 is a common port to start with. Lower port numbers are usually reserved for other network services.  Please verify transmitter port configuration.

Choose the IP Rx ‘Connector’ dependent upon your network setup.  There are two available GigE cards available for receiving network streams.

Once IP Rx is configured, click Apply.

Visit the Input -> Service tab and Select the appropriate IP input (Port 1 or Port 2) from the drop down to select IP for decoding.  IP service names will populate in the service list.

DVB-S / DVB-S2 RF Rx

There are four physical RF connectors and four available RF profiles.  Each profile corresponds to the provided physical input on the IRD.  These inputs are on a switch, which means only one input can be active at one time.  The last selected RF input via the services tab will be the current switched input.

Each RF input provides the following configurations:

State - Whether the input should be enabled for tuning.

Wide Acquisition range - With this option disabled, acquisition range is +/- 3 MHz between 5 and 60 Msym/s.  With this option enabled acquisition range is dependent upon the chart below.  This option is recommended to be ENABLED.

Acquisition State / Range

+/- 3 MHz

+/- 4 MHz

+/- 5 MHz

DISABLED

5 - 60 Msym/s

N/A

N/A

ENABLED

4 - 5 Msym/s

5 - 6 Msym/s

6 - 60 Msym/s

Downlink - The value for the Downlink frequency is used with the Local Oscillator frequency to calculate the L-Band frequency.  If the LO is set to 0MHz, this field denotes the L-Band frequency.  L-Band = absoluteValue(Downlink - LO).  Range: 950 - 14500 MHz .

Local Oscillator - The Local Oscillator (L.O.) control specifies the frequency of the LNB local oscillator. Common L.O. frequencies for “C” and “Ku” bands are 5150 MHz and 10750 MHz respectfully although, some other variants are included.  0MHz may be used if the user desires to enter the L-Band frequency directly into Downlink.

Type - Allows the selection of DVB-S, DVB-S2 or Automatic detection of the DVB satellite standard.

PL Scrambling Code - This control is used if the input is using PL scrambling.  Valid PL Scrambling code range: 0 - 262141

Symbol Rate Mode - Symbol Rate Mode can be configured for AUTO (automatically determine symbol rate) or manual (define a symbol rate in the Symbol Rate field).

Symbol Rate - Symbol Rate is defined for digital communications as the number of symbols per second. The amount of data per symbol depends on the modulation type. Units for this field are expressed in Msym/s.  Lock may not be possible below 1 per specification, but the allowed configuration range is 0.5 - 60 Msym/s.

ISI Mode - Enables/Disables DVB-S2 multistream capability if receiving a DVB-S2 input signal.

ISI - If multistream capability is enabled, the specified ISI (input stream identifier) that will be output.

LNB Power - This control is primarily used in “Universal” LNB applications. The LNB Polarity control allows for LNB polarization selection; the 13/14VDC source will select the Vertical polarity and the 18/19VDC source will select the horizontal polarity.

LNB 22kHz Tone - This control is used only for Universal LNB applications. A universal LNB can route the high or low band from either polarity to the IRD. The high band is selected by enabling the 22 kHz tone and the low band is selected when the tone is disabled.

DVB-S2 - Recommended use of Pilots

The use of DVB-S2 pilots within the modulated carrier are recommended under certain conditions.  With the following configurations, Pilots are recommended for the transmitting modulator:

Advanced Input Configuration - Input Redundancy

The Advanced Input selection allows configuration of redundant input behavior and manual service/program number selection.

When the ‘Backup Input’ is set to ‘None’, redundant input switching is disabled.  The ‘Backup Input’ setting can be modified to allow switchover on a triggered event such as TS Sync Loss, Decode Failure or a Manual Switch.  After a unit redundantly falls to a backup input, it can be configured on what event will restore the unit back to the primary input.  The amount of time before switching is also configurable in seconds.

Service Filtering

Terminology:

TS - Transport Stream - A stream of transport packets that contain audio, video and data belonging to one (SPTS, single program transport stream, also known as SCPC.) or several programs (MPTS, multiple program transport stream, also known as MCPC.).

PAT - Program Association Table. This MPEG-2 table lists all the programs contained in the transport stream and shows the PID value for the PMT associated with each program. The PAT is always found on PID 0x0000.

PMT - Program Map Table. This MPEG-2 table specifies PID values for components of programs.

PID - Packet Identifier. This unique integer value identifies elements in the transport stream such as tables, data, or the audio for a specific program.

Program / Service / Channel - A combination of one or more elements (video, audio or data) defined by a PMT.

Summary:

Service Filtering allows an MPTS from the input to be turned into an SPTS or program reduced MPTS on a given output.  This is helpful in service turn around applications where all programs are not desired for re-transmission.  The RD-30 has an ASI output and up to 10 available IP destinations.  There are up to 10 filters available to assign to the outputs.  The RD-30 does not support multiplexing of the inputs.  An example of a 5 MPTS input to customized program outputs is shown below.

Service Filtering - 5 Service Input to various outputs

The RD30-SVC-FILTR-KEY key must be enabled to configure Service Filtering.  If filtering is disabled, all programs available on the selected input for decode are available on the output, ie. unit is in service pass through mode.

Configure Service Filtering

Filters can be created from the live input (Available Services) or they can be configured manually if the service is not live.

To configure a custom service filter with a ‘live input’:

Step

Description

1

Verify unit is licensed for Service Filtering via the Admin -> Features tab.

2

Configure one of the ten filters on the TS Output -> Service Filter Tab.

3

The Available Services list will list all Service Names with their corresponding estimated bit-rate.

4

Choose an ‘Available Service’ and click the double right arrow to move to ‘Assigned Services’.  Repeat until all desired services are assigned.  


note:
 The Service will immediately map after clicking the arrow, the apply button is not required.

5

The ‘Estimated Bitrate’ will calculate the total of all Assigned Services.  The configured TMR must be higher than this rate or CC errors will occur on output.

6

Configure the filter TMR to a bit-rate higher than the Estimated Bit-rate.

7

Configure the table processing mode.  DVB will generate DVB tables for the selected filter, including service names (SDT).  MPEG will generate PAT and PMT only.  Service names will not be available on the output with MPEG processing.

8

Configure Selection mode to ‘Use Selected Services/PIDs’ to utilize the newly ‘Assigned Service’ list for the filter.

9

Click the Apply button to set TMR, Table Processing Mode and Selection Mode.

10

Visit the TS Output -> TX Params tab and assign the Service Filter to the desired output via the ‘Source’ configuration and click Apply.

To manually configure Service Filtering from a non-live input, manual entry is required on the TS Output -> Service Filter tab. Choose the ‘Add Service’ or ‘Add PID’ button to manually add service numbers or PID numbers that are desired to be added.  Values should be entered in decimal format.

Upgrading Via Web User Interface

Periodically, we will provide firmware updates to our products via our website, http://www.adtecdigital.com.  To upgrade your device, download the firmware file from our website and store it locally. Login to the web-based application and navigate to the Admin > Firmware tab. Click on the upload button located at the top right of the application. Select the firmware file from your local machine and wait for it to upload.

Once it has finished uploading, it will appear in the Available Versions list.  Click on the Select button associated with the new file to reboot into the new version.

In Field Feature Upgrades

Unit features can be upgraded in the field via the web user interface.  To purchase a permanent key, please provide your unit serial number from the Admin -> Features tab to your sales representative.

Key Instructions

An unlock key can be provided via email or verbally if internet access is not available.  To enter the unlock key:

Step

Action

1

Click on the ‘Input Key’ button.

2

Enter the supplied key into the pop-up dialog box and click OK.

3

The feature status should change from ‘Un-licensed’ to ‘Licensed’.

4

In some cases, a reboot of the unit may be required after enabling a feature key.

Chapter 6 - Appendix

Appendix A - GNU General Public License

Version 2, June 1991 Copyright (C) 1989, 1991 Free Software Foundation, Inc.

59 Temple Place, Suite 330, Boston, MA 02111-1307 USA

Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed.

Preamble

The licenses for most software are designed to take away your freedom to share and change it. By contrast, the GNU General Public License is intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users. This General Public License applies to most of the Free Software Foundation's software and to any other program whose authors commit to using it. (Some other Free Software Foundation software is covered by the GNU Library General Public License instead.) You can apply it to your programs, too.

When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software (and charge for this service if you wish), that you receive source code or can get it if you want it, that you can change the software or use pieces of it in new free programs; and that you know you can do these things.

To protect your rights, we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights. These restrictions translate to certain responsibilities for you if you distribute copies of the software, or if you modify it.

For example, if you distribute copies of such a program, whether gratis or for a fee, you must give the recipients all the rights that you have. You must make sure that they, too, receive or can get the source code. And you must show them these terms so they know their rights.

We protect your rights with two steps: (1) copyright the software, and (2) offer you this license which gives you legal permission to copy, distribute and/or modify the software.

Also, for each author's protection and ours, we want to make certain that everyone understands that there is no warranty for this free software. If the software is modified by someone else and passed on, we want its recipients to know that what they have is not the original, so that any problems introduced by others will not reflect on the original authors' reputations.

 Finally, any free program is threatened constantly by software patents. We wish to avoid the danger that redistributors of a free program will individually obtain patent licenses, in effect making the program proprietary. To prevent this, we have made it clear that any patent must be licensed for everyone's free use or not licensed at all.

The precise terms and conditions for copying, distribution and modification follow.

GNU GENERAL PUBLIC LICENSE TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND MODIFICATION

0. This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the terms of this General Public License. The "Program", below, refers to any such program or work, and a "work based on the Program" means either the Program or any derivative work under copyright law: that is to say, a work containing the Program or a portion of it, either verbatim or with modifications and/or translated into another language. (Hereinafter, translation is included without limitation in the term "modification".) Each licensee is addressed as "you". Activities other than copying, distribution and modification are not covered by this License; they are outside its scope. The act of running the Program is not restricted, and the output from the Program is covered only if its contents constitute a work based on the Program (independent of having been made by running the Program). Whether that is true depends on what the Program does.

1. You may copy and distribute verbatim copies of the Program's source code as you receive it, in any medium, provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice and disclaimer of warranty; keep intact all the notices that refer to this License and to the absence of any warranty; and give any other recipients of the Program a copy of this License along with the Program. You may charge a fee for the physical act of transferring a copy, and you may at your option offer warranty protection in exchange for a fee.

2. You may modify your copy or copies of the Program or any portion of it, thus forming a work based on the Program, and copy and distribute such modifications or work under the terms of Section 1 above, provided that you also meet all of these conditions:

a) You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change.

b) You must cause any work that you distribute or publish, that in whole or in part contains or is derived from the Program or any part thereof, to be licensed as a whole at no charge to all third parties under the terms of this License.

c) If the modified program normally reads commands interactively when run, you must cause it, when started running for such interactive use in the most ordinary way, to print or display an announcement including an appropriate copyright notice and a notice that there is no warranty (or else, saying that you provide a warranty) and that users may redistribute the program under these conditions, and telling the user how to view a copy of this License. (Exception: if the Program itself is interactive but does not normally print such an announcement, your work based on the Program is not required to print an announcement.)

  These requirements apply to the modified work as a whole. If identifiable sections of that work are not derived from the Program, and can be reasonably considered independent and separate works in themselves, then this License, and its terms, do not apply to those sections when you distribute them as separate works. But when you distribute the same sections as part of a whole which is a work based on the Program, the distribution of the whole must be on the terms of this License, whose permissions for other licensees extend to the entire whole, and thus to each and every part regardless of who wrote it.

Thus, it is not the intent of this section to claim rights or contest your rights to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivative or collective works based on the Program. In addition, mere aggregation of another work not based on the Program with the Program (or with a work based on the Program) on a volume of a storage or distribution medium does not bring the other work under the scope of this License.

3. You may copy and distribute the Program (or a work based on it, under Section 2) in object code or executable form under the terms of Sections 1 and 2 above provided that you also do one of the following:

a) Accompany it with the complete corresponding machine-readable source code, which must be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange; or,

b) Accompany it with a written offer, valid for at least three years, to give any third party, for a charge no more than your cost of physically performing source distribution, a complete machine-readable copy of the corresponding source code, to be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange; or,

c) Accompany it with the information you received as to the offer to distribute corresponding source code. (This alternative is allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an offer, in accord with Subsection b above.)

The source code for a work means the preferred form of the work for making modifications to it. For an executable work, complete source code means all the source code for all modules it contains, plus any associated interface definition files, plus the scripts used to control compilation and installation of the executable. However, as a special exception, the source code distributed need not include anything that is normally distributed (in either source or binary form) with the major components (compiler, kernel, and so on) of the operating system on which the executable runs, unless that component itself accompanies the executable.

If distribution of executable or object code is made by offering access to copy from a designated place, then offering equivalent access to copy the source code from the same place counts as distribution of the source code, even though third parties are not compelled to copy the source along with the object code.

4. You may not copy, modify, sublicense, or distribute the Program except as expressly provided under this License. Any attempt otherwise to copy, modify, sublicense or distribute the Program is void, and will automatically terminate your rights under this License. However, parties who have received copies, or rights, from you under this License will not have their licenses terminated so long as such parties remain in full compliance.

5. You are not required to accept this License, since you have not signed it. However, nothing else grants you permission to modify or distribute the Program or its derivative works. These actions are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the Program or works based on it.

6. Each time you redistribute the Program (or any work based on the Program), the recipient automatically receives a license from the original licensor to copy, distribute or modify the Program subject to these terms and conditions. You may not impose any further restrictions on the recipients' exercise of the rights granted herein. You are not responsible for enforcing compliance by third parties to this License.

7. If, as a consequence of a court judgment or allegation of patent infringement or for any other reason (not limited to patent issues), conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the conditions of this License, they do not excuse you from the conditions of this License. If you cannot distribute so as to satisfy simultaneously your obligations under this License and any other pertinent obligations, then as a consequence you may not distribute the Program at all. For example, if a patent license would not permit royalty-free redistribution of the Program by all those who receive copies directly or indirectly through you, then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Program. If any portion of this section is held invalid or unenforceable under any particular circumstance, the balance of the section is intended to apply and the section as a whole is intended to apply in other circumstances. It is not the purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of any such claims; this section has the sole purpose of protecting the integrity of the free software distribution system, which is implemented by public license practices. Many people have made generous contributions to the wide range of software distributed through that system in reliance on consistent application of that system; it is up to the author/donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choice. This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License.

8. If the distribution and/or use of the Program is restricted in certain countries either by patents or by copyrighted interfaces, the original copyright holder who places the Program under this License may add an explicit geographical distribution limitation excluding those countries, so that distribution is permitted only in or among countries not thus excluded. In such case, this License incorporates the limitation as if written in the body of this License.

9. The Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new versions will be similar in spirit to the present version, but may differ in detail to address new problems or concerns. Each version is given a distinguishing version number. If the Program specifies a version number of this License which applies to it and "any later version", you have the option of following the terms and conditions either of that version or of any later version published by the Free Software Foundation. If the Program does not specify a version number of this License, you may choose any version ever published by the Free Software Foundation.

10. If you wish to incorporate parts of the Program into other free programs whose distribution conditions are different, write to the author to ask for permission. For software which is copyrighted by the Free Software Foundation, write to the Free Software Foundation; we sometimes make exceptions for this. Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally.

NO WARRANTY

11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.

12. IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

END OF TERMS AND CONDITIONS

How to Apply These Terms to Your New Programs

If you develop a new program, and you want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistribute and change under these terms.

To do so, attach the following notices to the program. It is safest to attach them to the start of each source file to most effectively convey the exclusion of warranty; and each file should have at least the "copyright" line and a pointer to where the full notice is found.

<one line to give the program's name and a brief idea of what it does.> Copyright (C) <year> <name of author>

This program is free software; you can redistribute it and/or modify it under the terms of the GNU General Public License as published by the Free Software Foundation; either version 2 of the License, or (at your option) any later version.

This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details.

You should have received a copy of the GNU General Public License along with this program; if not, write to the Free Software Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA

Also add information on how to contact you by electronic and paper mail.

If the program is interactive, make it output a short notice like this when it starts in an interactive mode:

Gnomovision version 69, Copyright (C) year name of author Gnomovision comes with ABSOLUTELY NO WARRANTY; for details type `show w'. This is free software, and you are welcome to redistribute it under certain conditions; type `show c' for details.

The hypothetical commands `show w' and `show c' should show the appropriate parts of the General Public License. Of course, the commands you use may be called something other than `show w' and `show c'; they could even be mouse-clicks or menu items--whatever suits your program.

You should also get your employer (if you work as a programmer) or your school, if any, to sign a "copyright disclaimer" for the program, if necessary. Here is a sample; alter the names:

Yoyodyne, Inc., hereby disclaims all copyright interest in the program `Gnomovision' (which makes passes at compilers) written by James Hacker. <signature of Ty Coon>, 1 April 1989 Ty Coon, President of Vice

This General Public License does not permit incorporating your program into proprietary programs. If your program is a subroutine library, you may consider it more useful to permit linking proprietary applications with the library. If this is what you want to do, use the GNU Library General Public License instead of this License.


Appendix B - Technical Specifications

Base Model (RD30-01)

Inputs

DVB-ASI Input

Use: Input available for decode.

Standard: Asynchronous Serial Interface per EN500083-9

Input TS Rate: 250 Kb/s to 200 Mb/s

Packet Size: 188/204 byte

Modes: Burst, Byte and Inverted

Connector: BNC (75 Ohm)

IP Input

Use: Input available for unicast/multicast decode.  TS input/output can share the same connector as required.

Standard: UDP, RTP and SMPTE 2022 COP3 FEC

Supports 1 to 7 TS packets per IP packet

Supports CBR, VBR and Null Stripped input

IGMP v1, v2 and v3 support

Input TS Rate: 250 Kb/s to 200 Mb/s

Connection speed: GigE (10/100/1000 Auto-Negotiate)

Receiver capability: 2 simultaneous MPEG over IP transport streams

Connector: x2 RJ45 (x2 total TSoIP connectors on the unit.  Connectors are shared for Input/Output)

Sync Input

Use: Auto-detects Bi-Level and Tri-level sync for Genlock and 3D applications.

Connector: BNC (75 Ohm)

Input Impedance: 10 kOhm

Supported References: PAL-B/G/I/D/M/N Black Burst, 1080i @ 25, 29.97 and 30 fps, 1080p @ 23.97, 24, 25, 29.97 and 30 fps and 720p @ 50, 59.94 and 60 fps.

Outputs

SD-SDI / HD-SDI

note: Software key required to unlock full hardware support.

Two mirrored SDI outputs from Decoder

Standard: Video & Audio SMPTE 259M - SD, SMPTE 292M - HD

Up to 8 Channels of Embedded audio

SDI Ancillary support for:

Closed Captioning (CEA-708), AFD (SMPTE 2016), OP-47 (SMPTE RDD-08), SMPTE RDD-11, SCTE 127 (SMPTE 2031), EN301775 (SMPTE 2031), Time Code (SMPTE 12M-2)

SDI VBI waveform support:

Line 21 captions (CEA-608), TVG2x, AMOL-48/96 (SCTE 127), Teletext/WSS/VPS (EN301775)

Video Overlay Support: CEA-608, CEA-708, SCTE-20 and DVB-Subtitles with Auto-Scaling (EN 300 743)

Connector: Two BNC (75 Ohm)

CVBS

SD NTSC, PAL-M, PAL-B/G, PAL-N Composite Video Output

NTSC Pedestal selection: Black at 7.5 IRE or Black at 0 IRE

VBI waveform support:

Line 21 captions (CEA-608), TVG2x, AMOL-48/96 (SCTE 127), Teletext/WSS/VPS (EN301775)

Note: This output is only active when the SDI outputs are also set to SD, NTSC or PAL.

Connector: BNC (75 Ohm)

DVB-ASI Output

Standard: Asynchronous Serial Interface per EN500083-9

ASI Mirrored from DVB-ASI Input, IP Input, or RF Input with purchase of optional tuner package.

Packet Size: 188 byte

Connector: BNC (75 Ohm)

AES Audio

note: Software key required to unlock full hardware support.

Standard: AES3/EBU

4 pairs of decoded/passthrough audio

Connector: Four BNC (75 Ohm)

Analog Audio

note: Software key required to unlock full hardware support.

Four balanced pairs via two DB15 connectors. (2 pair per DB15)

Connector: Two DB15

Max Output Level: +24dBu @ 0dBFS

Total Harmonic Distortion+N: < 0.01% from 20Hz to 20KHz

Dynamic Range: > 104dB

SIgnal to Noise Ratio: > 80dB

Crosstalk: < -80dB from 20Hz to 20KHz

Frequency Response: +/- 0.5dB from 20Hz to 20KHz

Service Filtering

note: Software key required to unlock full hardware support.

Use: Up to 10 Service Filters may be defined.  The Service filters can be applied to any of the 10 IP outputs or ASI output.*

IP Output

note: Software key required to unlock full hardware support.

Use: Output available for unicast/multicast transmit.  TS input/output can share the same connector as required.

Standard: UDP, RTP and SMPTE 2022 COP3 FEC

Supports 1 to 7 TS packets per IP packet

Output TS Rate: 250 Kb/s to 200 Mb/s

Connection speed: GigE (10/100/1000 Auto-Negotiate)

Transmit capability: 10 simultaneous MPEG over IP transport streams

Connector: x2 RJ45 (x2 total TSoIP connectors on the unit.  Connectors are shared for Input/Output)

Communications

Ethernet Port

Use: ethernet port used for network management

Format: Ethernet 10/100BaseT auto-negotiating

Communication Methods: WebUI, SNMP

Connector: RJ45

DB9 Relay Connector

Use: DB9 port used for alarm triggering / integration

Connector: DB9 Male

Video and Audio

Video Decode

note: Software key required to unlock full hardware support.

MPEG-2 SD (ISO/IEC 13818-2) Decode:

Format: 480i59.94, 576i50

Profiles: MP@ML

MPEG-2 HD (ISO/IEC 13818-2) Decode:

Format: 720p50, 720p59.94, 720p60, 1080i50, 1080i59.94, 1080i60, 1080p23.97, 1080p24, 1080p25, 1080p29.97, 1080p30

Profiles: MP@HL

MPEG-4 SD (ISO/IEC 14496-10) Decode:

Format: 480i59.94, 576i50

Profiles: Up to MP@L3

MPEG-4 HD (ISO/IEC 14496-10) Decode:

Format: 720p50, 720p59.94, 720p60, 1080i50, 1080i59.94, 1080i60, 1080p23.97, 1080p24, 1080p25, 1080p29.97, 1080p30

Profiles: Up to HP@L4.2

Video Bitrates (profile dependent):

MPEG-2: 1 - 100 Mb/s

MPEG-4: CABAC 1 - 80 Mb/s, CAVLC 1 - 100 Mb/s

Audio Processing

note: Software key required to unlock full hardware support.

MPEG 1 Layer 2 audio (4 pairs)

AAC-LC, HE-AAC v1, HE-AAC v2 (4 pairs)

Dolby Digital AC-3 / Dolby Digital+ E-AC-3 stereo downmix and passthrough (4 pairs)

Dolby E / Linear PCM Passthrough (4 pairs)

Physical and Operational

Physical / Environmental

1 RU - 14.6”D X 17.2”W X 1.72”H

Power

Input Voltage: 100 VAC - 240 VAC 50/60 Hz

Idle base unit power draw: 38-40 W

Base unit with active ASI input: 54-55 W

DVB-S/S2 model with active LNB 19 V @ 500 ma and active CAM adds: 10-12 W

Operational

- Ambient operating temperature:  0 C to 50 C.

- Ambient storage temperature:  -40 C to 65 C.

- Non-condensing relative humidity range: < 95%

Certification / Compliance

RoHS Compliant

DVB-S/S2 Model (RD30-01-LB)

The LB option is a hardware option.  This unit contains the same features as RD30-01 model listed above plus:

Inputs

DVB-CI Descrambling module

Interface:  Adds two DVB-CI CAM slots (DVB-CI EN 50221)

Use: Descrambles decoded service only without purchase of RD30-CAM-KEY.  RD30-CAM-KEY provides up to maximum amount of decryptable services supported by CAM module.

Maximum DVB-CI TS bitrate:  100 Mb/s

All major CA vendors supported

DVB-S/DVB-S2 tuner

note: Software key required to unlock full hardware support.

Use: Four switched L-Band inputs available for decode

Connector: F Type, Female

DVB-S EN 300 421 and DVB-S2 EN 302 307

Modulation Scheme support: QPSK / 8PSK / 16APSK / 32APSK

DVB-S QPSK: 1/2, 3/5, 2/3, 3/4, 5/6, 7/8

DVB-S2 QPSK: 1/4, 1/3, 2/5, 1/2, 3/5, 2/3, 3/4, 4/5, 5/6, 8/9, 9/10

DVB-S2 8PSK: 3/5, 2/3, 3/4, 5/6, 8/9, 9/10

DVB-S2 16APSK: 2/3, 3/4, 4/5, 5/6, 8/9, 9/10

DVB-S2 32APSK: 3/4, 4/5, 5/6, 8/9, 9/10

Symbol rate range: 1 - 60 Msym/s

Automatic Modulation Coding and Symbol Rate detection capability

Supported Roll-of: 5%, 10%, 15%, 20%, 25%, 35%

Frequency range: 950 - 2150 MHz

Input Level:  -65 dBm to -25 dBm

LNB Power and Control:

0, 13, 14, 18 and 19 VDC @ 450 mA

22 kHz (band selection according to universal LNB for ASTRA satellites)

VCM Demodulation Support

Multistream Support (Single ISI)

Maximum TS Bitrate: 160 Mb/s

Appendix C - Adtec Digital Support & Service

Technical Support and Customer Service includes troubleshooting product/system functional operations concerning Adtec equipment, embedded systems and single device issues; Service Order generation, processing and tracking; Warranty claim processing; and on-site system evaluation and maintenance. Technical Support plans do not include customer training programs. Programs incorporating customer training are defined in the Training Services Policy. Customer Services technicians provide limited instruction during a support call/email/fax in order to facilitate checking for proper equipment operation.

Telephone and Email Support

Adtec Digital offers telephone, email and fax support, warranty and service related inquiries during normal business hours: 9:00am to 5:00pm Central Standard Time (CST), Monday through Friday, holidays excepted. Support Requests can also be submitted online.

All inquiries will be processed in the order in which they are received and by the criteria outlined in the Call Response Order. Inquiries and inquiry responses made after 5:00 PM (CST) weekdays, Saturday, Sunday or on an Adtec-recognized holiday will be processed the next business day in the order received.

Callers on hold and returned calls will be prioritized by the following criteria:

Preparing for Support

To help expedite the troubleshooting process, please be prepared to provide the following information to the support representative:

SLA Options

Effective January 1, 2014

For questions, please email  slaquestions@adtecinc.com

Services: Includes initial product orientation

Technical support M-F 8AM-8PM (EST)

Firmware and software upgrades

Includes repair expenses**

Includes ground shipping within US

International shipping is extra

Fees: Free for one year after purchase

Services: SLA Extended Warranty plus…

Technical support 24x7x365

Expedited shipping is extra

Services: SLA Priority 24 plus…

Next business day advance loaners

Services: Extends warranty after year one

Includes repair expenses

Expedited shipping is extra

Services: Includes initial product orientation

Technical support M-F 8AM - 8PM (EST)

Firmware and software upgrades

Includes Duet, Soloist 2/ 2S, Mirage, edje1013/1015/2000/2100/2110.

Most legacy products cannot be repaired

Services: Technical support M-F 8AM - 8PM (EST)

Includes support for 5 days after first call

Services: Event based on-site technical representation

*Available for up to three years after purchase for Adtec manufactured products only

**Excludes equipment that has been subject to misuse, negligence, or accident

All SLAs are subject to terms and conditions of sale. For details see adtecdigital.com/sales/terms

6.30.15 - v2.3.3