Repair Services

Adtec offers in and out of warranty repair services of our manufactured product as an extension of our support services. To return a unit to our repair center, you will need to obtain a return authorization number from our support team. Speaking with us first allows us to begin the diagnostic process and offer on-site corrective actions where possible. When on-site correction is not a possibility, we offer standard and rush repair services to suit your needs. Standard repair turn time is 10-14 days. (Shipping not included.)
 

 

End-of-Life Policy

Products are discontinued for a variety of reasons. These reasons may be due to market demands, technology innovation or the products simply mature over time and are replaced by functionally richer technology.
 

  • Adtec will provide notice as to the serviceability of our products via the support section of our website.

  • Access to Adtec’s technical support will be available through the purchase of a Legacy SLA for a period of 2 years from the end of life date for hardware and operating system software issues and for a period of 1 year from the end of life date for application software issues and firmware upgrades. Documentation and downloads for end of life products will remain available on our website during that time.

  • Access to Adtec’s product repair center will be available for a period of 2 years from the end of life date for hardware repair through purchase of a Legacy SLA. Adtec will make our best effort to have replacement parts available, however replacement part availability is not guaranteed.

  • Initial product orientation will be available for a period of 3 years from the end of life date for hardware and operating system software and for a period of 1 year from the end of life date for application software issues and firmware upgrades.

  • Purchases made after the products end of life date are subject to the end of life policy.