SLA & Warranty Information

Adtec is committed to service after the sale. From on-site installation and integration services to after-hour and special event support, we offer standard and optional Service Level Agreements to fit your needs. These plans can be purchased at time of original sale or after.

Standard SLA
  • Includes initial product orientation

  • Standard Technical Support (Available during business hours, excludes published holidays)

  • Firmware and software upgrades

  • Fees: Free for one year after purchase with option to renew

Priority 24 SLA
  • SLA Standard, plus…

  • Technical Support 24x7x365

  • Fees: 10% of the purchase price per year

Legacy SLA
  • Includes initial product orientation

  • Technical Support (Available during business hours, excludes published holidays)

  • Firmware and software upgrades

  • Available for most End of Life Products.

  • Does not include repair expenses or shipping

  • Fees: Contact slaquestions@adtecinc.com for quote.


Extended Warranty
  • Extends warranty after year one

  • Includes repair expenses

  • International shipping is extra

  • Expedited shipping is extra

  • Available for up to 3 years after purchase

  • Fees: 10% of the purchase price per year

 

 

Session Support
  • Technical Support (Available during business hours, excludes published holidays)

  • Includes support for 5 days after first call

  • Fees: Contact slaquestions@adtecinc.com for more information

SE Support

 

 

All SLAs and warranties exclude equipment that has been subject to misuse, negligence, or accident and are subject to terms and conditions of Sale and Support.

30 Day Replacement Policy


In the event that a new Adtec manufactured product malfunctions within 30 days of original purchase, contact Adtec for failure verification and return authorization.

 

 

If you purchased your new Adtec product through an authorized reseller, proof of purchase is required.


Policy Exclusions
No replacement will be made with respect to equipment which in the judgment of the manufacturer has been:
(1) subject to misuse, negligence, or accident; or
(2) altered or repaired by anyone other than the manufacturer, or its authorized representative;

Note: Adtec Certified or Refurbished stock are not covered under this policy.

Adtec's Limited 1 Year Warranty

The Equipment manufactured by Adtec Productions, Incorporated (herein "Manufacturer') and sold hereby, exclusive of any components or parts not originally manufactured by Manufacturer, is warranted to be free from defects in material and workmanship for a period of one year from the date of delivery of Equipment. For a period of one year from said date of delivery, Manufacturer will repair or replace any part of the Equipment that fails to conform to this warranty. Any Equipment needing repair must be promptly returned by Customer in adequate packaging, postage pre-paid, to the following address:

Adtec Digital
2231 Corporate Square Boulevard
Jacksonville, FL 32216

This warranty is made in lieu of all other warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and/or fitness for a particular purpose, which Manufacturer hereby disclaims. Said one-year limited warranty does not apply to component parts not manufactured by Manufacturer and sold hereby, but Manufacturer will service such components or parts for a period of one year from the date of substantial installation, exclusive of charges associated with replacements for such components or parts. The Manufacturer shall not be responsible to perform repair or replacement under this warranty unless the Customer notifies the Manufacturer in writing of warranty claim within one year of the date of delivery of Equipment.

No warranty of any kind is made, or shall be imposed, with respect to Equipment which in the judgment of the Manufacturer has been (1) subject to misuse, negligence, or accident; or (2) altered or repaired by anyone other than Manufacturer, or its authorized representative. In no event shall Manufacturer be responsible for any costs for repairs or replacements not authorized by Manufacturer, or for incidental damages, consequential damages, or loss of use for any reason, including, but not limited to, economic losses or other business expenses or costs resulting from a warrantable failure. The parties agree that these terms satisfy the essential purpose of the warranty, and that this warranty shall not apply if Customer has failed to substantially comply with any material term or condition under this Warranty.

Limitations upon Remedies: The Customer's exclusive remedy pursuant to this Warranty is restricted to product repair or replacement in the event of a defect or warrantable failure in any part of the Equipment. In no event can the Customer or any beneficiary recover the price, consequential damages, or economic loss from the Manufacturer.

 

Repaired Product Limited Warranty

 

This Limited Warranty applies to Adtec Digital products that are repaired by Adtec Digital in our Jacksonville, FL facility through the repair case procedure.

  • 90 days hardware parts/labor support from the date of repair purchase.

 

No warranty of any kind is made, or shall be imposed, with respect to products that have been (1) subject to misuse, negligence, or accident; or (2) have been altered or repaired by anyone other than the original manufacturer, or its authorized representative. Any remedy, whether in contract, tort, or strict liability, arising out of warranties or representations, or defects from any cause, shall be limited exclusively to the repair under the conditions aforesaid. The company is not responsible for direct or indirect incidental, or consequential damages, or loss of use for any reason, including, but not limited to, economic losses, or other business expenses, or costs resulting from a warrantable failure. This warranty shall not apply if the original purchaser has failed to substantially comply with any term or condition under its sales agreement with API, all disclaimers otherwise to remain in effect.