Support Services

Adtec is committed to service after the sale. From on-site installation and integration services to after-hour and special event support, we offer standard and optional Service Level Agreements to fit your needs. These plans can be purchased at time of original sale or after.



Questions? slaquestions@adtecinc.com


Standard SLA
  • Includes initial product orientation
  • Standard Technical Support (Available during business hours, excludes published holidays)
  • Firmware and software upgrades
  • Fees: Free for one year after purchase with option to renew


  • Priority 24 SLA
  • SLA Standard, plus…
  • Technical Support 24x7x365
  • Fees: 10% of the purchase price per year


  • Premium 24 SLA
  • SLA Priority 24, plus…
  • Next business day advance loaners
  • Fees: 15% of the purchase price per year


  • Legacy SLA
  • Includes initial product orientation
  • Technical Support (Available during business hours, excludes published holidays)
  • Firmware and software upgrades
  • Available for most End of Life Products.
  • Does not include repair expenses or shipping
  • Fees: Contact slaquestions@adtecinc.com for quote.




  • Extended Warranty
  • Extends warranty after year one
  • Includes repair expenses
  • International shipping is extra
  • Expedited shipping is extra
  • Avaialble for up to 3 years after purchase
  • Fees: 10% of the purchase price per year


  • Session Support
  • Technical Support (Available during business hours, excludes published holidays)
  • Includes support for 5 days after first call
  • Fees: Contact slaquestions@adtecinc.com for more information


  • SE Support
  • Event based on-site technical representation
  • Fees: Contact slaquestions@adtecinc.com for more information


  • All SLAs and warranties exclude equipment that has been subject to misuse, negligence, or accident and are subject to terms and conditions of Sale and Support.
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